The Help Center
ALL YOU NEED TO KNOW
What are my options to pay my tax bill
You can mail in a check with your return, we can help you pay when we prepare your return or you can visit https://www.irs.gov/payments to pay or https://www.irs.gov/payments/online-payment-agreement-application to setup a payment plan online.
I need more time to file my return. What to I do?
We can assist you to file Form 4868, Application for Automatic Extension of Time To File U.S. Individual Income Tax Return. Keep in mind, you will still have to pay some or all of your taxes even if you file for an extension. An extension is to extend your time to file, not pay. If you overpay with the extension it will be refunded by the IRS. If you underpay you will have to pay more.
I need a copy of Form 1095-A from the Healthcare Marketplace, Where do I get it?
You can obtain a Form 1095-A by going to the Healthcare Marketplace and downloading it. Click this link to get directions on how to download it: https://www.healthcare.gov/downloads/how-to-find-form-1095-a-online.pdf
I can't find last years return. How to I obtain my AGI from last year?
To get your Adjusted Gross Income from last year to e-file this year you can download a transcript of last years return by visiting https://www.irs.gov/individuals/get-transcript
I received an email from the IRS stating my return is REJECTED. What do I do next?
The email should have directions to lookup the error. You need to copy the complete contents of the email message and paste into search tool. This will give you the error that is referenced in the email.
https://www.irs.gov/filing/individuals/free-file-fillable-forms/search-tip
How long should I keep my tax records for?
You are compliant with the IRS if you have files for 6 Consecutive years. Therefore, personally I would keep the last six years so in case of an audit you are not searching for documents.
What are your service fees?
Our fees vary based on the type of return, number of forms and the time it takes to complete.
I can't find my IP PIN number, I want to e-file. How do I get a new one?
First of all, you need to create an account with ID.ME. Next, register at IRS.GOV. Then goto https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin
If you are ready to file and you receive a new IP Pin, Wait 24-48 hours after you receive your new PIN.